📞 Contact Us · 2026 World Cup Fan Guide

📧 Email

User Support: support@zh-k188.com
Business Partnerships: business@zh-k188.com
Media Inquiries: media@zh-k188.com
Complaints & Reporting: compliance@zh-k188.com

📬 We will reply within 2 business days (may extend to 3-5 days during peak tournament period).

📱 Live Chat & Hotline

Live Chat: Click "Chat Now" at the bottom right of the website or reach out via the FIFA official app.
Fan Hotline: To be announced (North America) / To be announced (International)
Service Hours: Monday–Friday 09:00–20:00 (ET), 7x24 emergency support during the tournament.

🏢 Office Address

This is a digital information service platform with operational centers in Hong Kong and Kuala Lumpur. All online collaborations are conducted via electronic agreements. No in‑person visits are accepted.

📮 Mailing Address (legal correspondence only):
World Cup Info Office, 58/F, The Center, 99 Queen's Road Central, Central, Hong Kong

🤝 Partnership & Collaboration

Tourism boards, airlines, hotel groups, official merchandise suppliers, and media platforms: please send your proposals to partners@zh-k188.com. Use the subject line format: 【Partnership】+ Company/Organization Name + Topic. We will assign a dedicated contact person.

📱 Chinese Platforms

Daily match previews, stadium guides, and lucky draws. Follow and interact with us!

🌍 International Platforms

Updates in English and Malay. Live Q&A sessions during the tournament.

🎟️ Tickets

✔ How to buy tickets? → Only via official platform tickets.fifa.com – beware of touts.
✔ Ticket prices? → Group stage from $55, final $390‑$1900.
✔ Do children need tickets? → All ages require a ticket.
✔ Ticket transfer? → Official resale platform opens in April 2026.

✈️ Travel & Visa

✔ Visa for USA? → B1/B2 visa + EVUS required for many nationalities; VWP travelers need ESTA.
✔ Enter Mexico with a US visa? → Valid US visa allows visa‑free stay for 180 days.
✔ Best accommodation areas? → Near stadiums or along metro lines.
✔ Intercity travel? → Flights/long‑distance buses/trains; cross‑border car rental generally not allowed.

🏟️ Matchday & Venues

✔ Mobile tickets? → Dynamic QR code in FIFA official app – screenshots not valid.
✔ Bag policy? → Max 35x35x15 cm, clear bags recommended.
✔ Prohibited items? → Selfie sticks, long‑zoom cameras, high‑capacity power banks not allowed.
✔ Accessibility? → All venues offer wheelchair areas and assisted listening devices.

📊 Platform & Services

✔ Data sources? → FIFA official data and host city public information.
✔ Is the site free? → Completely free – no paywalls.
✔ Report errors or complaints? → Send to compliance@zh-k188.com.
✔ Business collaborations? → Contact business@zh-k188.com.